This Financial Services Guide (FSG) is dated the 11th of Feb, 2019 and is provided to you by Trade View Investments Pty Ltd, ABN 98 093 061 020 (TVI, we, our, us) to inform you of the financial services provided by us and to comply with our Australian Financial Services Licence (AFSL 5101166).
The contents of this FSG have been formulated to ensure that you receive the information required to make an informed decision about whether to use the financial services that are offered by us.
What is the purpose of this Financial Services Guide?
This FSG contains important information to assist you in deciding whether to use our services and to explain to you:
- who we are;
- what financial services we provide and the products to which those services relate;
- how you can instruct us;
- the nature of the advice we provide and our responsibilities;
- what you can expect to pay for the financial services we provide;
- what remuneration and other benefits may be paid to us, our employees or others;
- what to do if you have a complaint, and how it will be dealt with;
- any (potential) conflicts of interest;
- how we use the personal information you provide to us; and
- how you are able to contact us.
This FSG contains only general information about the products and services we offer. If you still have any questions after reading this FSG, we encourage you to contact us directly.
Who we are and what kind of services are we authorised to provide?
TVI provides clients with access to trading platforms provided by third parties, we may provide access to our 24 hr dealing desk which will be by invitation only. TVI provides research and technology relating to trading derivatives and other related products.
TVI is an Australian registered company whose head office is located in Melbourne. The company is an Australian Financial Services Licence (AFSL 5101166) authorising us to provide you with the following range of financial services:
- provide general financial product advice in relation to, and arranging to deal, apply for, acquire, and dispose of financial products on another’s behalf in the following classes:
(ii) foreign exchange contracts; and
to retail and wholesale clients.
TVI is responsible for all financial services provided, including the distribution of this FSG.
TVI’s registered business office is:
Level 5, 476 St Kilda Rd, Melbourne VIC 3004
What services can we offer you as our client?
We are able to provide you with general advice in relation to the following products:
- Contracts for difference (CFDs) on individual shares, share indices, stock options, foreign exchange, global futures, commodities and bonds and such other instruments as notified to you from time to time;
- Foreign exchange contracts;
- Client seminars (product awareness and trading skills).
How can you give us instructions?
If you wish to utilize our services, generally you can do so via the internet using our online client portal.
Under certain circumstances (and only where agreed between us) we may agree to accept your instructions by either telephone, or if we have verified your address and signatures, by facsimile or email.
Prior to accepting your instructions, we will require you to acknowledge our Terms and Conditions which set out the contractual relationship between us and you and the obligations of each party when accessing the online client portal.
We will maintain accurate records (on a best efforts basis) of all client orders and trades executed. We will provide you with documentation to confirm the trades executed your open positions and account balance. The documentation is provided online or via email and it is your obligation to review and ensure its accuracy and report any discrepancies that you may have to us immediately.
What is the nature of the advice we provide and our responsibilities?
The general advice provided to you as a retail client does not take into account your objectives, financial situation or needs. We recommend that you take all reasonable steps to fully understand the outcomes of the specific products and strategies adopted in relation to utilising the products and services we provide.
TVI believes that the general financial product advice and information we provide is accurate and reliable, however, neither TVI nor its officers and associates assume any responsibility for the accuracy and completeness or currency of that advice and information.
What are the documents we provide you?
When we provide financial products and services to you they will be undertaken in accordance with the terms and conditions detailed in the documentation that you will either receive from us or have downloaded from our website with respect to relevant financial service provided.
If we make a recommendation for you to acquire a particular financial product or offer to provide or arrange for the provision of a particular financial product, you will also receive a Product Disclosure Statement (PDS) containing important information regarding the relevant features, benefits, risks and fees applicable. The PDS should be read carefully to help you to make an informed decision about whether to utilise the product.
What are the risks of the products we offer?
Some of the products offered by TVI are of a leveraged nature. Leveraged products may result in losses that are greater than your initial outlay. The risks associated with the products that we offer are described in the relevant terms and conditions, and product disclosure documentation.
Past performance is not representative of future performance.
What are our record keeping obligations?
We ensure that comprehensive and accurate records of client profiles are kept, together with all advice and recommendations.
Who do we act for?
We will arrange for you to be supplied with financial services and products issued by non-related product providers and may receive a fee or commission payment from these non-related issuers or providers as a result of you investing in their products or services.
We act as a representative of a financial licensee in relation to the services or products.
How are we remunerated for the services we provide?
We are remunerated directly by non-related product issuers or service providers through fees or ongoing trailing commissions.
The fees, interest, financing, spreads and commission rates charged by us to you will vary depending on:
- the financial product that you trade;
- your account balance;
- the size of your transactions;
- your trading frequency; and
- the level of service you require.
Rates are agreed with you prior to the provision of any transaction execution services.
A detailed description of the fees, interest, financing, spreads and commissions payable to us for each of the financial products offered by associated parties are available upon request.
How are our employees remunerated?
Our employees and directors are remunerated by way of salary and other employee benefits. They may also be eligible for a discretionary bonus which is based on achievement of pre-determined business objectives such as:
- Contribution to profit;
- Client Service;
- Product and Risk Management; and
Certain employees, directors and representatives may also receive 0% up to 100% of all fees and commissions generated from clients depending on the level of salary and the aggregate revenue that they earn for TVI.
How are introducing advisers and referrers remunerated?
TVI may pay a fee to referrers, the referral fee may be either a fixed amount or percentage of commission generated.
How do we manage and disclose any relevant conflicts of interest?
TVI has in place a conflicts management program which seeks to:
- Identify conflicts of interest (actual or potential);
- Control and avoid conflicts of interest; and
- Disclose conflicts of interest to clients.
Neither TVI nor its representatives have any relationships or associations which might reasonably be expected to be capable of influencing the way we provide our services to you.
What do I do if I have a complaint?
We want to know about any problems or concerns that you may have with our products or services so that we can take steps to resolve the issue. We have an internal and external dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly.
Any complaints or concerns should be directed to the compliance team in writing or by sending an email to firstname.lastname@example.org.
Initially, all complaints will be handled and investigated internally. Should you still feel dissatisfied with the outcome, you have the ability to escalate your concerns to an external body for resolution.
Should you have a complaint about the financial services we provide you, please take the following steps.
1. Contact TVI to inform us about your complaint. You may do this by telephone, e-mail or letter. We will investigate your compliant promptly and try to resolve it quickly and fairly.
2. If you are dissatisfied with the outcome of our investigation, you have the right to lodge a complaint with the Financial Ombudsman Service (FOS) an approved external dispute resolution scheme that provides assistance to life insurance policy holders and clients of financial planners, financial services providers or fund managers of which we are a member.
Australian Financial Complaints Authority Limited (AFCA)
GPO Box 3, Melbourne,VIC 3001
Toll free: 1800 931 678
Facsimile: +61 (0)3 9613 6399
You can contact the Australian Securities and Investments Commission (ASIC) on 1300 300 630. This is a free call info line.
How is my personal information dealt with?
The Anti Money Laundering Counter Terrorism Financing Act 2006 requires us to collect information and verify the identity of its clients/customers. This is often referred to as “know your customer” information. Customer identification and verification procedures will be carried out having regard to the Australian Privacy Principles (APPs), General Data Protection Regulation (GDPR).
TVI may record conversations between you and our employees or authorised representatives.
You may request transcripts of telephone recordings in anticipation of or in the event of a dispute. We may charge an administrative fee for providing this service.
How do you contact us?
Should you wish to contact us you may do so via contact us.
Trade View Investments Pty Ltd
Level 5, 476 St Kilda Rd
Melbourne VIC 3004
Telephone: (03) 9018 5438
Last Update: Feb 2019